Assessor Resource
PSPWPR403A
Support the provision of workplace relations information
Assessment tool
Version 1.0
Issue Date: May 2024
In practice, people supporting the provision of workplace relations information may be working:
as first line response staff in an advisory body, providing general advice and information to external clients, such as employees, employers, human resources staff and union members
in the human resources division of an organisation, providing advice in response to internal queries
This unit covers the ability to ensure that the provision of workplace relations information is current, relevant and effectively communicated. It includes researching and maintaining up-to-date knowledge of workplace relations matters; seeking and implementing continuous improvement in personal response capability; producing and reviewing system records and reports; and contributing to team discussions on process improvement.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)